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        REFUND POLICY

         

        RETURNS

        We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less shipping fees and a 15% restocking fee. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:
         

        • Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
        • We cannot accept returns on products that have been customized (color, logo, dimensions, edging, etc.).
        • All returns and exchanges are subject to our Terms of Use.

        Please contact us in order to receive complete instructions on returning goods.  Once we receive your return, please allow 1-2 weeks for processing.

        EXCHANGES

        We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.

        24/7 Customer Service

        Trouble with your order? Drop us a line by phone any time, day or night!

        Fast & Free Shipping

        Trends don't wait, and neither should you. Get your new rug ASAP!

        Free Returns

        New mat not working out? Send it back for no charge within 30 days.

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